“Business benefit comes from the integration of people and process with information technology. Most projects focus too much attention on the technology and too little on people, process and change management.” – Dave Gardner, Dave Gardner’s life’s work has been improving business execution and collaboration within the enterprise and beyond the enterprise into the sales/dealer channels with a focus on improving the customer experience.
Read Dave’s article in Forbes here…http://www.forbes.com/sites/dell/2012/05/08/enterprises-should-implement-change-not-applications-2/